Q. How are your baskets measured?
A. Please read the product description for each item, but most of our measurements are in the order of Height x Width. The measurements are given in millimetres and are taken from the outside edge of the basket, a handle height will be given if the handle is fixed.
Due to the products being handmade, the sizes and colours may vary slightly. Should you require an exact size, please contact us.
Q. Which size basket should I buy to fit my plant's pot?
A. If buying a basket for your plant, you will need to buy a basket slightly bigger than your pot size. For example, your plant pot is 170 mm, you will need to buy a basket that is at least 180 mm or bigger depending upon the type of your plant.
Q. Are your baskets lined with plastic?
A. Our black bottom planter baskets are lined with plastic, for the other items, we recommend using a plastic bag and a drip tray. Always water your plants outside of the baskets to avoid water damage.
Q. Can I track my order?
A. Once your order has been fulfilled, you will be sent your tracking number and the link to the courier company's tracking system. Should you have any issues, please feel free to contact us.
Q. How long will my order take to arrive?
A. Orders should arrive between 3-5 business days countrywide. Please calculate public holidays, as will affect this time frame.
Q. How do I cancel my order?
A. Only orders that have not been fulfilled can be cancelled. Please contact us as soon as possible to cancel your order.
Q. Can I exchange my order?
A. Yes, please see our refund policy for more information.
Q. When will your out of stock items be back in stock?
A. At this time, all of our baskets will be back in stock at the end of July. Please place a pre-order via the website to avoid disappointment.
Q. Do you offer wholesale prices?
A. We only offer wholesale prices to physical stores. Please contact us for more information.
Q. Do you have a showroom?
A. We are an online shop and do not have a showroom at this time.
Q. Can I collect my order?
A. Yes, on the shipping page, there is an option to collect your order. Once your order is ready, we will communicate with you via WhatsApp to schedule a time to collect your package. As per government regulations, please wear your mask when collecting.
Collections orders can take up to 2-3 business days before they are available for collection.