At this time, we cannot custom make baskets or rugs.

Q. How are your baskets measured?
A. Please read the product description for each item. Most of our measurements are in the order of Height x Width. The measurements are given in centimetres and are taken from the outside edge of the basket, a handle height will be given if the handle is fixed.

Due to the products being handmade, the sizes and colours may vary. Sizes may vary between 2-3 cm  in height or width. Should you require an exact size, please contact us

Q. Which size basket should I buy to fit my plant's pot?
A. If buying a basket for your plant, you will need to buy a basket slightly bigger than your pot size. For example, your plant pot is 170 mm, you will need to buy a basket that is at least 180 mm or bigger depending upon the type of your plant. 

Q. Are your baskets lined with plastic?
A. Some baskets are
 lined with plastic, please read your item description carefully, for items without plastic lining, we recommend using a plastic bag and a drip tray. Always water your plants outside of the baskets to avoid water damage.

Q. I am struggling to add the correct product size to cart?
A. Please check your browser. If you are using Internet Explorer, unfortunately, Shopify no longer supports IE, as Microsoft has moved from IE and suggests users to use Microsoft Edge. You can download Microsoft Edge here. If you are using another browser, please let us know by emailing shop@basketly.co.za and we will do our best to sort out the issue as soon as possible. 

Q. Can I track my order?
A. Once your order has been fulfilled, you will be sent your tracking number and the link to the courier company's tracking system. Should you have any issues, please feel free to contact us

Q. How long will my order take to arrive?
A. Orders should arrive between 3-5 business days countrywide. Please calculate public holidays and festive increase in demand, as well will affect this time frame. 

Q. How do I cancel my order?
A. Only orders that have not been fulfilled can be cancelled. Please contact us as soon as possible to cancel your order.

Q. Can I exchange my order?
Yes, please see our refund policy for more information. 

Q. Do you offer wholesale prices?
A. We only offer wholesale prices to physical stores. Please contact us for more information.

Q. Do you have a showroom?
A. Yes, our showroom is open by appointment only. Please contact us to schedule an appointment. 

Q. Can I collect my order?
A. Yes, on the shipping page, there is an option to collect your order. Once your order is ready, we will communicate with you via WhatsApp to schedule a time to collect your package. 

Collections orders can take up to 2-3 business days before they are available for collection.