Product Information
At Basketly, we take pride in offering high-quality, eco-friendly baskets that seamlessly blend functionality with aesthetic appeal. Our rattan and grass baskets are handcrafted by skilled artisans, making each piece unique. This page provides an overview of our product collections, care guidelines, and legal compliance in accordance with South African consumer protection laws.
Product Descriptions
Rattan Baskets
Our rattan baskets are crafted from sustainably sourced natural rattan fibers. Known for their durability and lightweight design, they are ideal for both decorative and practical use. Each basket is handmade, meaning slight variations in color, texture, and size may occur—enhancing the unique character of every piece.
Grass Baskets
Our grass baskets are woven from natural grasses, including locally sourced fibers such as ilala palm. These baskets are handwoven using traditional techniques passed down through generations. Due to their handmade nature, slight variations in size, shape, and color are to be expected.
Usage & Care
Rattan & Grass Basket Care
- Avoid prolonged exposure to direct sunlight or excessive moisture, as these can weaken the natural fibers.
- To clean, gently dust with a soft brush or wipe with a damp cloth, then allow to air dry.
Indoor & Outdoor Use
While our baskets can be used both indoors and outdoors, they should not be exposed to harsh weather conditions for extended periods, as this may lead to wear and tear.
Legal Information & Consumer Protection
Basketly is committed to compliance with South African consumer protection laws, including the Consumer Protection Act of 2008 (CPA).
Product Quality Guarantee
We stand behind the quality of our products. If a defect arises within the first six months of purchase, customers are entitled to a replacement or refund, provided the product has not been misused or damaged due to improper care.
Returns & Refunds
Customers may return products within 14 days of receipt if they are not satisfied. Returns must meet the following conditions:
- The item must be unused and in its original packaging.
- Proof of purchase must be provided.
- Returns must comply with Basketly’s return policy.
Handmade Product Variations
As our baskets are handmade, slight differences in size, shape, and color are part of their unique craftsmanship. These natural variations are not considered defects. By purchasing a handmade product, customers acknowledge and accept these differences.
Product Safety
- All Basketly baskets are made from natural, non-toxic materials.
Liability Disclaimer
Basketly is not liable for damages resulting from improper use or handling of our products. Customers are responsible for following care instructions and using products as intended. If you have any product-related questions, please contact us at shop@basketly.co.za.
