Product Return Policy |Returns & Exchanges
Product Return Policy
How Our Return Process Works
Our product return policy is designed to make returns simple, clear, and stress-free. If you are not fully satisfied with your purchase, you can request a return within the stated return window after delivery. To begin, contact our support team with your order details and the reason for your return. Once your request is reviewed, you will receive instructions for the next steps. Please keep the item in its original condition and packaging whenever possible. This helps us process your request faster and ensures a smoother experience for both returns and exchanges.
Items Eligible for Return or Exchange
Most unused items in original condition may qualify for return or exchange under our product return policy. Products should include all original parts, accessories, tags, and packaging. Certain items may not be eligible, such as final sale products, personalized goods, or items that cannot be returned for hygiene or safety reasons. If an item is damaged, defective, or incorrect, please let us know as soon as possible so we can help resolve the issue quickly. We review each request carefully to provide a fair outcome and maintain a reliable customer experience.
Refunds, Replacements, and Timing
After we receive and inspect the returned item, we will confirm whether a refund, replacement, or exchange is approved. Approved refunds are typically issued to the original payment method within a reasonable processing period, depending on your bank or card provider. If you choose an exchange, we will work to send the replacement item as quickly as possible, based on availability. Shipping fees may not always be refundable unless the return is due to our error. Our goal is to keep the process transparent so you know what to expect at every step.
Need Help With Your Return?
If you have questions about sizing, eligibility, or how to start a return, our support team is ready to help. We encourage customers to review the full product return policy before sending anything back, as this can save time and avoid delays. Whether you need a refund, replacement, or exchange, we aim to provide fast, friendly assistance. Clear communication is important, and we are committed to making the process as easy as possible. Your satisfaction matters, and we are here to support you from request to resolution.
Product return policy Return Shipping Costs
Customers are responsible for arranging and covering the cost of return shipping unless the item received was defective, damaged, or incorrect.
Returns should be sent to:
716 Pirokseen Street
Pretoria, Gauteng, 0181
South Africa
If your own courier quotation exceeds our courier rates, we are happy to provide a comparative quote from our courier provider.
Please note that shipping rates vary depending on parcel size, weight, and destination.
Original shipping charges are non-refundable unless the return is due to an error on our side or a defective product.
For exchanges, customers will be responsible for the shipping costs of the replacement item.
Shipping Considerations
Delivery times for exchanged items may vary depending on your location.
For returns valued over R1500, we strongly recommend using a trackable courier service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Contact Us
For any return, refund, or exchange queries, please contact us at: